1 - Introduction to Voice Workloads
Voice Overview Designing Voice Workloads Skype for Business Ecosystem SIP Basics and Routing Lab : Customizing Your Lab Environment
2 - Assess Network and Voice Deployment Options
Network Planning and AssessmentSkype for Business Features and FunctionalityPlan your Cloud PBX Solution Lab : Configuring Identity Federation with Office 365
3 - Split Domain Configuration
Split Domain OverviewSplit Domain RequirementsSplit Domain DeploymentsUser Provisions and MigrationTroubleshooting Split Domain Related IssuesLab : Setting up Split Domain with Skype for Business Online
4 - Cloud PBX with PSTN Calling and Conferencing
Cloud PBX with PSTN Calling FeaturesPSTN Conferencing and Meeting FeaturesSkype for Business Server 2015 Dial-in ConferencingLab : Configuring Cloud PBX with PSTN Calling
5 - Enterprise Voice (On-Premises)
Designing Enterprise Voice Configuring Enterprise VoiceVoice Routing Assigning Phone Numbers Client Configuration Unified Messaging Lab : Configuring Enterprise Voice
6 - PSTN Connectivity
Connecting to the PSTNConnecting to the Existing PBXM:N Interworking RoutingCall Routing ReliabilityCall via Work Shared Line Appearance IP Phones Room Systems Mobile Lab : Configuring Integration with an IP-PBX
7 - Cloud PBX with On-Premises PSTN Connectivity using an Existing Deployment
Call Flows and Manageability Lab : Call Flows and Manageability
8 - Cloud PBX with On-Premises PSTN Connectivity using Cloud Connector Edition
Introduction to Cloud Connector Edition Planning PSTN Connectivity via Cloud Connector EditionDeploying Cloud Connector EditionLab : Deploying Cloud Connector Edition
9 - Enhanced Calling Features and Device Requirements
Call Park ServiceManaging Calls to Unassigned NumbersDelegation and Private LinesResponse Group ServicesLocation Information Services and E9-1-1 Lab: Configuring Response GroupsLab : Configuring Location Information Services and Managing Devices
10 - Network Requirements
Media StacksTraffic ModelingQuality of ServiceSoftware-Defined Networking Overview of Call Admission Control Implementing Call Admission Control Software-Defined Networking Lab : Managing Voice Quality
11 - Monitoring and Maintaining Voice Quality
Call Quality MethodologyCall Quality DashboardMonitoring ToolsUsage Reports and MonitoringLab : Deploying Call Quality Dashboard, Analyzing Reports, and Capturing KHI
12 - Voice Troubleshooting
Troubleshooting Call QualityTroubleshooting ScenariosTroubleshooting Skype for Business Online VoiceTroubleshooting IP PhonesLab : Troubleshoot Dial Plans, Routing, and Trunks
Actual course outline may vary depending on offering center. Contact your sales representative for more information.
Who is it For?
This course is intended for IT consultants and telecommunications professionals who design, plan, deploy, and maintain solutions for unified communications (UC) and need to translate business requirements into technical architectures and designs for UC solutions. It is also intended for support staff in charge of maintaining UC solutions. The student should be familiar with Skype for Business Server 2015 or Lync Server 2013 technologies and the telecommunications standards and network components that support the configuration and deployment of Skype for Business architectures.
Experience with Skype for Business Server 2015 or Lync Server 2013 technologies and familiarity with supported migration scenarios.
Proficiency in planning and deploying Skype for Business Server 2015 and Skype for Business Online solutions for end users, endpoint devices, telephony, audio/video and web conferences, security, high availability, and disaster recovery.
Ability to monitor and troubleshoot Skype for Business Server 2015 at a basic level using Microsoft monitoring and troubleshooting tools (Snooper, centralized logging service (CLS), Key Health Indicators (KHI)).
Proficiency with Active Directory Domain Services, data networks, Azure Active Directory Domain Services, directory synchronization, and telecommunications standards and network components that support the configuration and deployment of Skype for Business architectures.
Familiarity with the requirements and process for integrating Skype for Business Server 2015 with Microsoft Exchange Server and Office 365.
Knowledge of the following technologies: Windows, Windows Server and Hyper-V, QoS, TCP/IP, network load balancing, PowerShell, understanding of Session Initiation Protocol (SIP) (basic telephony concepts including SIP trunking, gateway, and Session Border Controller (SBC) interconnects, and common private branch exchange (PBX) deployment architectures.